Communicating For Impact
1-Day Course (or 4 Remote Sessions)
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What will you learn?
Know how to plan your communication with your objective in mind
Learn to tailor your communication style and content to suit your audience
Have the confidence and skill to give a presentation to anyone
Who should attend this course?
• Teams who want to grow their effectiveness at work and advance their career
• People who want to deliver compelling messages that encourage action
• Anyone who thinks they could improve their communication skills
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Topics covered
The foundations
• What’s the point of (your) communication?
• Being clear with your message - start with the “why”
• The golden rules of communication structure
E-mail
• The importance of context and tone
• E-mail rules and tips
• “So what?” - 5 ways to generate action from your e-mails
Phone
• Ease v effectiveness of outcome
• The benefits of actually speaking to someone
Text Messaging
• When is it appropriate?
• How to get the response you want…without hassling your recipient
Meetings
• The best ways to achieve attendee engagement
• Running effective meetings & driving action
Presentations
• Setting yourself up for success
• Winning the hearts and minds of your audience
• How to keep your audience engaged
• The 5 most common pitfalls to avoid
• Landing your message so you get what you want