Assertiveness

1-Day In-Person Course or 4 Live, Online Sessions

  • What will you get from this course?

    By the end of this course you will be able to replace aggression or submission with assertiveness as an approach to life.

    • Learn what assertiveness really means and how being assertive helps you through life

    • Understanding of yourself, and how to interact with others more effectively

    • Increased self-confidence to navigate through interactions you once found difficult, even aggressive behaviour

    • Step by step approaches to deal with challenging situations

    Who should attend this course?

    • People who wish to develop their self-confidence and communication ability

    • Those moving into leadership / management roles either now or in the future

    • Anyone who routinely deals with a difficult customer / supplier / co-worker / friend or boss

    • People who want the tools to deal with challenging behaviour

    Watch “Course Explainer” video

  • Topics covered

    What is assertiveness

    Why it’s difficult for some of us to be assertive

    Definitions & payoffs – assertive v aggressive

    Benefits of being assertive / costs of not being assertive

    Assertiveness and leadership

    Body language, speech and questioning

    The power of listening

    Aggressive behaviour and how to deal with it

    3 step approach - I notice, I interpret, am I right?

    Games players and how to handle them

    Difficult conversations

    Being assertive with your boss

    Dealing with challenges

    Is it you or them?

    Tactics to defuse challenges

    4 step approach – I understand, I feel, I want, is that OK?

    Keeping it positive

    “I am responsible”

    Setting boundaries

    The importance of saying “no”

    Assertiveness habits and traits

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